IT Management and Support / ITIL

At Itera we are experts in the implementation and institutionalization of processes aligned to ITIL, which will allow you to integrate or remove services effectively, according to the business' needs.
We are supported by IT Preneurs, IT leader on Best Practices, at developing innovative and successful solutions in frameworks such as ITIL, ISO / IEC 20000 and COBIT.

Value for the organization:
Our solution allows you to develop your service design in an optimal and efficient way

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Successful implementation

Project: SW Front Range maintenance for front desks.
"The services we have received from Itera have been professionally successful on the implementation part. The time and costs invested in this project have given us a great value as a company"

Ing. Leopoldo Alois Argüello, Front Desks Manager - OFISTORE, Mexico City

Proyecto: Services Portfolio.
"The project was very tidy and professional, it fulfilled the organization's expectations"

Eduardo Arturo Vázquez Díaz, Systems Analyst TIC - OSINERGMIN, Lima, Perú.

  Through Consulting
  • Quality Assurance services for outsourcing computer services
  • Definition and implementation of Project Management Services aligned to ITIL
  • Servers and computer equipment monitoring
  • Audit and status and maturity assessments of IT processes
  Through Automation

We enable Front Range ITSM Tools for the automation of practices defined in ITIL processes.

  Through Training

We provide official training supported by worldwide renowned companies such as APMG and OGC, and we also offer a wide range of training in ITIL Processes.


Privacy notice

Based on Articles 15 and 16 of the Federal Personal Data Protection Law in possession of individuals, we let you know that your personal information will be used for the following purposes: Promote the services and products that you requested; notify you about new products and services related to the ones you already have; inform you about changes in these products or services; conduct periodic evaluations to our products and services to assess their quality; evaluate the quality of our service and, in general, to comply with the obligations we have entered into with you. Read More